Mental Health First Aid Course Online

The Mental Health First Aid Course is now delivered online.

The Online Mental Health First Aid course is interactive and is delivered through slides, video clips, activities, discussion and case studies, which you will explore as a group to embed learning.

This course is made up of both individual learning activities and a series of live sessions. Individual learning will be based on a combination of videos, workbook activities and reading. This can be done at your own pace in advance of each live session. The live sessions are led by Becky Wright or Kay Morgan both approved MHFAEngland® Instructors.

See timings for live sessions below:

Day 1
Live Session 1: 9am ’til 12.30
Live session 2: 1pm ’til 4.30pm

Day 2
Live session 3: 9am ’til 12.30
Live session 4: 1pm ’til 4.30pm

Why train with New Leaf ?

Here are the results of our impact survey held in the Autumn of 2020. All participants who train with us will become part of a wider network of Mental Health First Aiders from different workplaces. You will be kept updated and invited to exclusive events to keep you connected. We have now trained over 600 Mental Health First Aiders.

Train as a Mental Health First Aider (MHFAider®) and receive three years of certification, plus access to ongoing benefits.

This course is ideal for individuals who would like to become an MHFAider® to gain the knowledge and skills to spot signs of people experiencing poor mental health, be confident to start a conversation and signpost a person to appropriate support.​

In addition to the course, you will become part of the largest MHFAider® community in England, gaining access to resources, ongoing learning and 24/7 digital support through our MHFAider Support App®, to give you the tools and knowledge you need to carry out the role effectively and confidently, whether that be in your workplace, a volunteer role, or in the community.

Course Details

Course outcomes 

As an MHFAider® you will be able to:

  • Recognise those that may be experiencing poor mental health and provide them with first-level support and early intervention
  • Encourage a person to identify and access sources of professional help and other supports
  • Practise active listening and empathy
  • Have a conversation with improved mental health literacy around language and stigma
  • Discuss the MHFAider® role in depth, including boundaries and confidentiality
  • Practise self-care
  • Know how to use the MHFAider Support App®
  • Know how to access a dedicated text service provided by Shout and ongoing learning opportunities with MHFA England


  • Online or face-to-face course structured across four flexible sessions. Each session is a maximum of 3hrs 45mins and sessions can be delivered within a two week period.
  • Learners will be trained over four live sessions with an MHFA England Instructor Member, covering 14 hours of content in total.​
  • Learning takes place through a mix of instructor led training, group discussions, individual and group activities.
  • Each session builds on the previous, enabling the learner to gain confidence in supporting others with a Mental Health First Aid action plan.
  • We limit numbers to 16 people per course so that instructors can keep people safe and supported while they learn.
  • We strive for all of our learning content to be as accessible and inclusive as possible.


Everyone who completes this course gets:

  • A hard copy workbook to support their learning throughout the course
  • A digital manual to refer to whenever they need it​ after completing the course
  • A wallet-sized reference card with the Mental Health First Aid action plan​
  • A digital MHFAider® certificate
  • Access to the MHFAider Support App® for three years
  • Access to ongoing learning opportunities, resources and exclusive events ​
  • The opportunity to be part of the largest MHFAider® community in England

Meet the Trainers

Session 1

  • Mental Health First Aid ​and the action plan
  • The MHFAider® role ​and self-care
  • Helpful and unhelpful language ​
  • Useful models to support the role

Session 2

  • What influences mental health? ​
  • What is anxiety? ​
  • Crisis first aid
  • Active listening and empathy ​
  • What are eating disorders? ​
  • What is self-harm? ​
  • What is substance misuse? ​

Session 3

  • Applying the Mental Health First Aid action plan
  • What is depression? ​
  • What is suicide? ​
  • Crisis first aid ​continued
  • What is psychosis? ​

Session 4

  • Recovery and lived experience ​
  • Boundaries in the MHFAider® role
  • Moving forward in the MHFAider® role ​
  • My MHFA action plan ​

We use Zoom to deliver the training

Getting Started

It’s recommended that you use Chrome to access the Online Learning Hub.

Please do take a moment to test your tech before joining a session. Make sure that your webcam, microphone and speakers are working so that you can fully participate in the live sessions. Please make sure that you face the camera if you are using more than one screen. If you have not used Zoom before you can access information here 

Think about your surroundings and try to be in a comfortable and quiet space. Try to minimise and background noise and reduce possible distractions by turning off your emails and mobile phone. Please have all your learning materials at hand for the live sessions, including a pen, paper and your workbook.

Further Support

It is important to recognise that this course covers material that you may find emotionally triggering. Your self-care is important and your safety throughout is our priority. Please consider identifying someone who could potentially support you during or after the course if you need it. Please take some time to identify this person before the course starts.

The MHFA England Online Learning Hub is an integrated learning platform that provides a one-stop “hub” for learners. From one login, learners can access, interact with, and complete their learning modules for both their individual learning we use Zoom for our instructor-led live sessions.

It typically takes 15hrs for a learner to complete the course.

Once the Instructor Member confirms you as a delegate on their course you will receive an invitation with a link to the Online Learning Hub as well as login details. Should you have any issues please contact the instructor who will be able assist.

The course consists of four live sessions led by an MHFA England Instructor Member.

You will be able to access the course materials via the Online Learning Hub for three years.

You will also have access to the online Adult MHFA Manual, Workbook and ALGEE card to refer to at any time, including before, during, and after the course.

As a learner, as with any of our courses, you can capture any accessibility needs when you register for a course and this will be shared with your Instructor Member. Your

instructor will then contact you ahead of the course to chat through and agree any adjustments that will support your learning experience.

If you need to chat through any accessibility needs, or need any support at any time, please contact the MHFA England Customer Service team.

Learners are added to the MHFA portal

MHFA England will post out the resource packs which include a workbook, ALGEE card and lanyard

The Learner will receive an automated email 7-10 days in advance of the course delivery which will provide instructions on how to download and access the MHFAider Support App as well as reminding them of the MHFA 3 year support package

Mandy will email Learners 7 days before course delivery the joining instructions and inviting Learners to create an Enabley Online Learning Hub account long with Zoom details

When the Learner accesses the Enabley Hub, they will receive an email asking them to click ‘Get Started’

After the training has been completed, the Learner receives two emails from MHFA England:

    1. Asking for feedback with the link to their certificate
    2. Clicking the link generates second email providing the certificate and various resources

You need to make sure you can access Zoom and the Enabley hub.

You will need to attend all four live sessions BEFORE you can be marked as completed by your Instructor, to receive your MHFA England certificate. You will need to negotiate with your Instructor Member to attend any live sessions you missed this will incur additional costs.

The ‘hard-copy’ materials such as workbook will be posted directly to the address you provide when signing up for the course. Your manual will be available via the Enabley hub.

You should receive confirmation from the Instructor Member at least ten days before the first live session of your course takes place.

Your Instructor Member will send you detailed instructions about how to join before your first live session. These will be sent via email with some tips for using Zoom.

If you are not able or comfortable to participate in the course with your camera on, then this online version of our Mental Health First Aid course is not the right one for you.

There is nothing more important than your wellbeing, and, just like the face-to-face Adult MHFA Two Day course, this course has been designed to ensure a safe environment for learners. One of the key safeguards is to ensure that Instructor Members can see all learners and check for signs of anxiety or distress, which requires all learners to have their cameras turned on for live sessions.

The MHFA England Online Learning Hub works best when learners use Google Chrome as their internet browser. However, the hub can be used on Firefox and Edge, provided they are the most up to date versions of these browsers. The Online Learning Hub is compatible with Apple Mac, although not yet with Safari (coming soon). To ensure the best learning experience, we do not currently recommend connecting via tablet/iPad.

To ensure you have the best experience, we recommend checking your system requirements ahead of time.

System Requirements

In order to ensure a high-quality experience, your computer/phone/tablet and internet connection speed should meet the following recommended system requirements.


Internet connection – broadband wired or wireless (3G or 4G/LTE)

Speakers and microphone* – built-in, USB plug-in, or wireless Bluetooth

Webcam* – built-in, USB plug-in

*Webcam and microphone are only required for those speaking and broadcasting video.


To use the web platform, you’ll need:

  • Windows 10, Windows 8 or 8.1, Windows 7
  • Chrome, Firefox, Edge, IE11 (with client)
  • Computer or laptop with Intel Pentium 4 processor or later that is SSE2 capable and 512 MB of RAM, or a Surface PRO 2 or Surface PRO 3

To use on Mac, you’ll need:

  • Mac OS X, macOS 10.9 or later
  • Chrome, Firefox, Edge, Safari (coming soon)
  • Intel processor 64-bit and 512 MB of RAM Linux

To use on Linux, you’ll need:

Ubuntu 12.04, Mint 17.1, Red Hat Enterprise Linux 6.4, Oracle Linux 6.4, CentOS 6.4, Fedora 21, OpenSUSE 13.2, ArchLinux (64-bit only)

Chrome, Firefox

Intel Pentium 4 processor Chrome OS

Works directly through the Chrome browser on laptops and tablets utilizing Chrome OS (Chromebooks).


2GB Ram

iOS (iPhones and iPads)

To use on iPhone, you’ll need:

  • iPhone 5S or later
  • Safari
  • iOS 11 or later

To use on iPad, you’ll need:

iPad Mini 3, iPad Air, iPad Pro, iPad (2017) or later


iOS 11 or later Android (phones and tablets)

To use on Android phones or tablets, you’ll need:

Android 4.0 or later


Bandwidth Recommendations

The bandwidth is optimised to deliver the best experience based on your network:

  • Participate with webcam and microphone: 2 Mbps upload, 2 Mbps download
  • Participate with microphone: 1.5 Mbps upload, 2 Mbps download
  • Participate without webcam or microphone: 1 Mbps upload, 2 Mbps download


To participate in a live session, please ensure that the location you are connecting from allows for the streaming and downloading of real time video.


− TCP: 80, 443

− HTTP: 80, 443


Cookies must be enabled in order to use the Online Learning Hub. Extensions or browser configurations that block or disable cookies may prevent participants from joining a live session.

You will be invited to join the live sessions approximately 15 min before the Instructor Member starts the course in the morning. During this time, the instructor will make introductions and take you through what you need to do to get settled, including ensuring the technology is working correctly. This will be for the zoom sessions.

There is nothing more important than your wellbeing, and, just like the face-to-face Adult MHFA Two Day course, this course has been designed to create a safe learning environment for learners, and to ensure that learners are always supported.

Key safety features of the product that support your learner safety are:

  • A group learning agreement – including confirming with all learners whether the live sessions can be recorded or not
  • Clear opt-out points for learners who do not feel comfortable taking part in a particular activity
  • Guidance for how you can ask the instructor for help – prior to, during and after a live session
  • Guidance for instructors when a learner asks for help or chooses to leave a live session
  • Clear signposting for you to sources of help and advice outside of the course
  • On Zoom when the presenter is showing slides they are unable to check the chat box so you may need to wait until the instructor has finished showing the slides for them to read your message

You should raise this with the instructor as soon as you have an issue finding anything required for the course. You can do so by messaging them directly or raising it on camera should you feel comfortable doing so.

No, you will not be able to record the sessions as other learners will be present and may be sharing potentially sensitive and personal information. As with all our courses, we encourage open and free discussions and want people to feel secure that these are private and protected conversations.

There would also be a need for GDPR consent from all participants as well as the protection of MHFA England’s intellectual property.

At the end of live session four, your Instructor Member will mark you as having completed the course, and you will receive an automated email with a link to complete a course evaluation survey. Once submitted, you will then be able to download your e- certificate for completing the course.

As the content of the online and face-to-face versions of the Mental Health First Aid course are very similar, you would not need to repeat the course. We do however recommend you attend one of our half day Refresher courses every year, as well as repeating the full Mental Health First Aid course (either online or face-to-face) every three years.

The Online Mental Health First Aid course has been developed to ensure that our proven Mental Health First Aid training can continue to be delivered where social distancing measures may prevent face-to-face delivery. We have taken the time to tailor the learner experience to suit the online environment and are confident that the Online Mental Health First Aid course delivers the same learning outcomes as the face-to-face Adult MHFA Two Day course.

It is not a replacement for our face-to-face classroom based Adult MHFA Two Day course. However, it will be a permanent alternative option for delivery. This course can be delivered where classroom learning may not be possible, or when clients or learners would prefer the alternative accessibility and flexibility of an online course delivering the same learning outcomes.

For more information or to discuss your particular requirement call or text

New Leaf today on 07590 684888 or email Becky Wright directly on [email protected]