Mental Health First Aid Course Online

The Mental Health First Aid Course is now delivered online.

The Online Mental Health First Aid course is interactive and is delivered through slides, video clips, activities, discussion and case studies, which you will explore as a group to embed learning.

This course is made up of both individual learning activities and a series of live sessions. Individual learning will be based on a combination of videos, workbook activities and reading. This can be done at your own pace in advance of each live session. The live sessions are led by Becky Wright an approved MHFA England Instructor.

See timings for live sessions below:

Day 1
Live Session 1: 9am ’til 11.30am
Live session 2: 2pm ’til 4.30pm

Day 2
Live session 3: 9am ’til 11.30am
Live session 4: 2pm ’til 4.30pm

We use CETSAT to provide technical support to course participants, so they have a positive experience of working online.

MHFA Workbook and Manual

When booking your place on the course, you will be sent a link which invites you to enter a postal address. MHFA England will send a workbook and manual to this address.

Course Details

MHFA England training

The Online Learning Hub (Enabley)

The Online Learning Hub is where you will be able to:

  • Complete the individual learning activities
  • Contact your course instructor

Your MHFA England instructor will soon forward you a link to the online hub. You will be asked to create a password and login using your email address.

Once you have signed up and logged in you will see that you have been assigned to an Online Mental Health First Aid Course.

Testimonials

Technical Issues – Troubleshoot

Please follow the link and read the guide how to troubleshoot technical issues https://help.enabley.io/en/live-sessions/troubleshooting

Learner support

Enabley provides support  Learners with their questions, issues, and feedback relating to the technical elements of the Online Learning Hub.

The support package includes:

  • Support tool with FAQs and Live Chat embedded within the Online Learning Hub – open Monday-Friday 9am-5pm
  • Email support for Learners: [email protected] – open Monday-Friday 9am-5pm
  • Individual Learning

IMPORTANT – The platform you are using is called ‘Enabley.’ If you are going to complete this course on a work laptop, please speak with your IT department beforehand, to ensure that your organisation allows internal devices to be used to access Enabley. Some organisations have internal filters / firewall’s that block certain platforms. If this is an issue, please use your own personal device and email address if possible. If permitted, of course.

Live sessions

For the best experience it is recommended that you use a laptop or computer rather than a phone or tablet to access the Online Learning Hub.

Log onto the Online Learning Hub using your email address and your chosen password and click into the Online Mental Health First Aid course that you have been assigned to.

Live sessions will start 15mins before the advertised start time. We use Zoom to deliver the live sessions.

Please ensure you have completed all of the individual learning activities in advance of the Live session as together we will be building on the knowledge that you have gained from your pre-learning. If you haven’t completed the activities it may be difficult to participate in the skills practice in the session, and please be reminded that completion of all learning activities is essential for qualification.

Getting Started

It’s recommended that you use Chrome to access the Online Learning Hub.

Please do take a moment to test your tech before joining a session. Make sure that your webcam, microphone and speakers are working so that you can fully participate in the live sessions. Please make sure that you face the camera if you are using more than one screen. If you have not used Zoom before you can access information here 

Think about your surroundings and try to be in a comfortable and quiet space. Try to minimise and background noise and reduce possible distractions by turning off your emails and mobile phone. Please have all your learning materials at hand for the live sessions, including a pen, paper and your workbook.

Further Support

It is important to recognise that this course covers material that you may find emotionally triggering. Your self-care is important and your safety throughout is our priority. Please consider identifying someone who could potentially support you during or after the course if you need it. Please take some time to identify this person before the course starts.

LASTLY, PLEASE CHECK THE LIST OF FAQ’S BELOW FOR FURTHER INFORMATION

FAQs

What is the MHFA England Online Learning Hub?
What is the course structure?
How do I access the Online Learning Hub?
What is the format of the course?
How long will I have access to the course for?
I have an accessibility requirement, is there an alternative format?
What is the end-to-end learner journey for the Online Mental Health First Aid course?
What work do I have to complete before the course takes place?
What happens if I miss one or more live sessions?
How will I receive the materials I need for the course?
How long before the course will I receive confirmation of my place?
What do I need to do to join the live sessions?
Will I be able to interact in the group session if I don’t have a webcam or do not feel comfortable having it turned on?
Is the MHFA England Online Learning Hub compatible with all internet browsers?
What equipment and software will our learners need to complete this course?
Is there going to be time to ensure my technology is working before the course starts?
If I start to feel overwhelmed or anxious how can I contact the instructor during the session?
What do I do if I cannot find one of the resources during the session?
Can I record the session so I can refer to it if I need to?
When will I get my e-certificate?
Can I attend the face-to-face course even if I have attended the online version?
What is the difference between the Adult MHFA Two Day course and the Online Mental Health First Aid course?
What is the MHFA England Online Learning Hub?

The MHFA England Online Learning Hub is an integrated learning platform that provides a one-stop “hub” for learners. From one login, learners can access, interact with, and complete their learning modules for both their individual learning we use Zoom for our instructor-led live sessions.

What is the course structure?

It typically takes 15hrs for a learner to complete the course. This is structured for the learner in the following way:

Individual learning – 1hr
Live session one – 2hr 30 min
Individual learning – 2hrs
Live session two – 2hrs 30min
Individual learning – 2hrs
Live session three – 2hrs 30mins
Individual learning – 2hrs
Live session four – 2hr 30min Every Each live session includes a 10min break.
Individual learning will be a mix of reading, videos, and workbook activities

How do I access the Online Learning Hub?

Once the Instructor Member confirms you as a delegate on their course you will receive an invitation with a link to the Online Learning Hub as well as login details. Should you have any issues please contact the instructor who will be able assist.

What is the format of the course?

The course consists of four live sessions led by an MHFA England Instructor Member, and four individual learning sessions. These are to be completed outside of, and prior to, the live sessions.

How long will I have access to the course for?

You will be able to access the course materials via the Online Learning Hub from once the course is fully set up and you are registered, until a month after the course has completed.

You will also have access to the printed Adult MHFA Manual, Workbook and ALGEE card to refer to at any time, including before, during, and after the course.

I have an accessibility requirement, is there an alternative format?

As a learner, as with any of our courses, you can capture any accessibility needs when you register for a course and this will be shared with your Instructor Member. Your

instructor will then contact you ahead of the course to chat through and agree any adjustments that will support your learning experience.

If you need to chat through any accessibility needs, or need any support at any time, please contact the MHFA England Customer Service team.

What is the end-to-end learner journey for the Online Mental Health First Aid course?

Once you are booked onto a course, you will receive an email from your Instructor Member. This email will contain the live session dates and times, as well as a link inviting you to the course on the MHFA England Online Learning Hub.

Once you have been invited to the MHFA England Online Learning Hub, you will receive an email inviting you to join the online course area within the learning platform.

By registering for the course, and when payment is received, you will automatically be sent a manual and workbook in the post. You will need these for the live sessions and to complete your individual learning.

You can access your individual learning within the hub by clicking on ‘Courses Assigned to Me’. This contains instructions of every individual learning activity that needs to be completed before each live session.

Your Instructor Member will contact you directly to arrange live session dates and times, and to send out any reminders to complete the individual learning before the live sessions.

You will need to log onto the Zoom platform for your live sessions on the dates and times set by the instructor.

At the end of live session four, you will receive an automated email with a link to complete a course evaluation survey. Once submitted, you will then be able to download your e-certificate for completing the course.

What work do I have to complete before the course takes place?

There are four individual learning modules to complete, including one that needs to be completed before the first live session. Although this can be completed in a minimum of one hour, we aim to get the printed materials to you a week before the first live session so that you have plenty of time to complete the individual learning. Our printed manual and workbook will provide you with invaluable learning and reference materials that are yours to keep.

You will struggle to optimise the live session if you haven’t completed your individual learning prior to attendance at the live session. You will also need to complete all individual learning activities to be marked as complete and issued with a certificate.

You and your Instructor Member can check your individual learning progress via the Online Learning Hub, and your instructor will be monitoring to ensure that you have engaged with the materials. They may also contact you to check whether you need any additional support.

What happens if I miss one or more live sessions?

You will need to attend all four live sessions and complete all the individual learning BEFORE you can be marked as completed by your Instructor, to receive your MHFA England certificate. The course will remain live on the platform for one month after the last live date and you will need to negotiate with your Instructor Member to attend any live sessions you missed.

How will I receive the materials I need for the course?

The ‘hard-copy’ materials such as workbook and course manual will be posted directly to the address you provide when signing up for the course. Please ensure you have these to hand for your individual learning prior to and when attending the live sessions.

How long before the course will I receive confirmation of my place?

You should receive confirmation from the Instructor Member at least ten days before the first live session of your course takes place. This will allow for enough time for you to complete the individual learning and receive your course materials in the post.

What do I need to do to join the live sessions?

Your Instructor Member will send you detailed instructions about how to join before your first live session. These will be sent via email with some tips for using Zoom.

Will I be able to interact in the group session if I don’t have a webcam or do not feel comfortable having it turned on?

If you are not able or comfortable to participate in the course with your camera on, then this online version of our Mental Health First Aid course is not the right one for you.

There is nothing more important than your wellbeing, and, just like the face-to-face Adult MHFA Two Day course, this course has been designed to ensure a safe environment for learners. One of the key safeguards is to ensure that Instructor Members can see all learners and check for signs of anxiety or distress, which requires all learners to have their cameras turned on for live sessions.

Is the MHFA England Online Learning Hub compatible with all internet browsers?

The MHFA England Online Learning Hub works best when learners use Google Chrome as their internet browser. However, the hub can be used on Firefox and Edge, provided they are the most up to date versions of these browsers. The Online Learning Hub is compatible with Apple Mac, although not yet with Safari (coming soon). To ensure the best learning experience, we do not currently recommend connecting via tablet/iPad.

What equipment and software will our learners need to complete this course?

To ensure you have the best experience, we recommend checking your system requirements ahead of time.

System Requirements

In order to ensure a high-quality experience, your computer/phone/tablet and internet connection speed should meet the following recommended system requirements.

Overview

Internet connection – broadband wired or wireless (3G or 4G/LTE)

Speakers and microphone* – built-in, USB plug-in, or wireless Bluetooth

Webcam* – built-in, USB plug-in

*Webcam and microphone are only required for those speaking and broadcasting video.

Windows

To use the web platform, you’ll need:

  • Windows 10, Windows 8 or 8.1, Windows 7
  • Chrome, Firefox, Edge, IE11 (with client)
  • Computer or laptop with Intel Pentium 4 processor or later that is SSE2 capable and 512 MB of RAM, or a Surface PRO 2 or Surface PRO 3

To use on Mac, you’ll need:

  • Mac OS X, macOS 10.9 or later
  • Chrome, Firefox, Edge, Safari (coming soon)
  • Intel processor 64-bit and 512 MB of RAM Linux

To use on Linux, you’ll need:

Ubuntu 12.04, Mint 17.1, Red Hat Enterprise Linux 6.4, Oracle Linux 6.4, CentOS 6.4, Fedora 21, OpenSUSE 13.2, ArchLinux (64-bit only)

Chrome, Firefox

Intel Pentium 4 processor Chrome OS

Works directly through the Chrome browser on laptops and tablets utilizing Chrome OS (Chromebooks).

 Chrome

2GB Ram

iOS (iPhones and iPads)

To use on iPhone, you’ll need:

  • iPhone 5S or later
  • Safari
  • iOS 11 or later

To use on iPad, you’ll need:

iPad Mini 3, iPad Air, iPad Pro, iPad (2017) or later

Safari

iOS 11 or later Android (phones and tablets)

To use on Android phones or tablets, you’ll need:

Android 4.0 or later

Chrome

Bandwidth Recommendations

The bandwidth is optimised to deliver the best experience based on your network:

  • Participate with webcam and microphone: 2 Mbps upload, 2 Mbps download
  • Participate with microphone: 1.5 Mbps upload, 2 Mbps download
  • Participate without webcam or microphone: 1 Mbps upload, 2 Mbps download

Firewall

To participate in a live session, please ensure that the location you are connecting from allows for the streaming and downloading of real time video.

UDP

− TCP: 80, 443

− HTTP: 80, 443

Cookies

Cookies must be enabled in order to use the Online Learning Hub. Extensions or browser configurations that block or disable cookies may prevent participants from joining a live session.

Is there going to be time to ensure my technology is working before the course starts?

You will be invited to join the live sessions approximately 30 min before the Instructor Member starts the course in the morning. During this time, the instructor will make introductions and take you through what you need to do to get settled, including ensuring the technology is working correctly. This will be for the zoom sessions.

If I start to feel overwhelmed or anxious how can I contact the instructor during the session?

There is nothing more important than your wellbeing, and, just like the face-to-face Adult MHFA Two Day course, this course has been designed to create a safe learning environment for learners, and to ensure that learners are always supported.

Key safety features of the product that support your learner safety are:

  • A group learning agreement – including confirming with all learners whether the live sessions can be recorded or not
  • Clear opt-out points for learners who do not feel comfortable taking part in a particular activity
  • Guidance for how you can ask the instructor for help – prior to, during and after a live session
  • Guidance for instructors when a learner asks for help or chooses to leave a live session
  • Clear signposting for you to sources of help and advice outside of the course
  • On Zoom when the presenter is showing slides they are unable to check the chat box so you may need to wait until the instructor has finished showing the slides for them to read your message
What do I do if I cannot find one of the resources during the session?

You should raise this with the instructor as soon as you have an issue finding anything required for the course. You can do so by messaging them directly or raising it on camera should you feel comfortable doing so.

Can I record the session so I can refer to it if I need to?

No, you will not be able to record the sessions as other learners will be present and may be sharing potentially sensitive and personal information. As with all our courses, we encourage open and free discussions and want people to feel secure that these are private and protected conversations.

There would also be a need for GDPR consent from all participants as well as the protection of MHFA England’s intellectual property.

When will I get my e-certificate?

At the end of live session four, your Instructor Member will mark you as having completed the course, and you will receive an automated email with a link to complete a course evaluation survey. Once submitted, you will then be able to download your e- certificate for completing the course.

Can I attend the face-to-face course even if I have attended the online version?

As the content of the online and face-to-face versions of the Mental Health First Aid course are very similar, you would not need to repeat the course. We do however recommend you attend one of our half day Refresher courses every year, as well as repeating the full Mental Health First Aid course (either online or face-to-face) every three years.

What is the difference between the Adult MHFA Two Day course and the Online Mental Health First Aid course?

The Online Mental Health First Aid course has been developed to ensure that our proven Mental Health First Aid training can continue to be delivered where social distancing measures may prevent face-to-face delivery. We have taken the time to tailor the learner experience to suit the online environment and are confident that the Online Mental Health First Aid course delivers the same learning outcomes as the face-to-face Adult MHFA Two Day course.

It is not a replacement for our face-to-face classroom based Adult MHFA Two Day course. However, it will be a permanent alternative option for delivery. This course can be delivered where classroom learning may not be possible, or when clients or learners would prefer the alternative accessibility and flexibility of an online course delivering the same learning outcomes.

For more information or to discuss your particular requirement call or text New Leaf today on 07590 684888 or email Becky Wright directly on [email protected]

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